Shipping policy

Shipping Policy

Shipping Policy

Thank you for shopping with Open Up. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order, you agree to the terms outlined below.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Shipping Methods

We work with trusted domestic and international shipping partners to deliver your order safely and efficiently.

The shipping method available for your order will be displayed during checkout based on your delivery location.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • Europe: 7–18 business days

  • Australia & New Zealand: 8–18 business days

  • Other International Destinations: 10–25 business days

These estimates are provided for convenience only and are not guaranteed.

Actual delivery times may vary depending on customs clearance, local postal services, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery location, selected shipping method, and current promotional offers.

From time to time, Open Up may offer free shipping on qualifying orders.

Order Tracking

When tracking is available, a shipping confirmation email containing your tracking number will be sent once your order leaves our fulfillment facility.

Please allow 24–72 hours for tracking information to become active after shipment.

International Shipping

We proudly ship to many countries worldwide.

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Other charges imposed by local authorities

These charges are not included in the purchase price or shipping cost unless otherwise stated during checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply before the order can be reshipped.

If an order has not yet been processed, please contact us immediately to request an address update.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package appears delayed, we recommend:

  1. Checking the tracking information.

  2. Contacting the shipping carrier.

  3. Reaching out to our customer support if additional assistance is needed.

If your package is confirmed lost during transit, we will work with the carrier to determine an appropriate resolution.

Open Up is not responsible for packages marked as delivered by the carrier but reported as missing afterward. Customers should contact the carrier and local authorities if package theft is suspected.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping packaging

  • A brief description of the issue

We will review your claim and provide an appropriate resolution.

Shipping Delays

While we strive to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather

  • Customs inspections

  • Transportation disruptions

  • High shipping volumes

  • Public holidays

  • Natural disasters

  • Other force majeure events

We appreciate your patience in these situations.

Order Changes and Cancellations

Requests to modify or cancel an order must be submitted before the order enters processing.

Once an order has been processed or shipped, changes and cancellations may no longer be possible.

Please contact us as soon as possible if you need assistance.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Open Up

Email: support@openupofficial.com